Refund policy
📄 Refund & Exchange Policy — shopgh.pk
Refund & Exchange Policy
At shopgh.pk, we are committed to honest and transparent business. We want every customer to shop with confidence and trust.
📦 Exchange Policy (Wrong Item Received)
If you receive a different product than what you ordered, you may request an exchange under the following conditions:
- You must report the issue within 24 hours of delivery
- The item must be unopened and unused, in its original packaging
- Video/photo proof of the received item is required at the time of reporting
- Our courier will pick up the incorrect item from your location at no cost to you
- Once we receive and verify the item, the correct product will be dispatched
⚠️ Important: We strongly recommend recording a video while opening your parcel. Claims without video/photo evidence may not be accepted.
🚫 Non-Exchangeable Items
Due to the nature of courier handling, the following items cannot be exchanged or returned once dispatched:
- Products containing glass or fragile materials that may break during transit
- Items that have been opened, used, or damaged after delivery
- Products reported after the 24-hour window
💸 Refund Policy
Refunds are issued only in the following cases:
1. Order Not Delivered If your order is not delivered within 15 business days, you may request a full refund. We will verify the delivery status with our courier partner before processing.
2. Wrong Item Received (if exchange not possible) If an exchange cannot be arranged, a full refund will be issued.
How refunds are processed:
- Refund will be transferred to your bank account (provided by you)
- Processing time: within 5 business days after we receive and inspect the returned item
❌ No Refund / No Exchange Cases
We do not accept returns or refunds in the following situations:
- Change of mind after purchase
- Item ordered incorrectly by the customer
- Minor color/shade differences due to screen display
- Damage caused by misuse or improper handling after delivery
- Claims made after 24 hours of delivery
📸 How to File a Claim
- Email us at shopghteam@gmail.com or WhatsApp +923309998760 within 24 hours
- Include your Order ID, clear photos/video of the item received, and a brief description
- Our team will respond within 1 business day
- If your claim is approved, our courier will arrange pickup