Privacy policy
Last updated: April 2026
At shopgh.pk, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
1. 📋 Information We Collect
When you visit or make a purchase on our website, we may collect:
Personal Information:
- Full name
- Delivery address
- Phone number
- Email address
- Payment details (credit/debit card information processed securely)
Automatically Collected Information:
- Browser type and device information
- IP address
- Pages visited and time spent on site
- Cookies and tracking data (via Google Analytics and similar tools)
2. 🎯 How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Provide customer support
- Send promotional SMS and email marketing (only if you have opted in)
- Improve our website and services
- Prevent fraud and protect both you and our business
3. 🤝 Information Sharing
We do not sell your personal information to anyone. We only share your data in the following limited cases:
- Courier Companies: Your name and delivery address are shared with our courier partner solely for delivery purposes
- Payment Processors: Your payment information is securely handled by our payment gateway (JazzCash, EasyPaisa, or bank transfer as applicable) — we do not store your card details on our servers
- Legal Requirements: If required by Pakistani law or a court order
4. 📱 Marketing Communications
If you opt in to receive marketing messages:
- We may send you promotional SMS or emails about new products, offers, and updates
- You can unsubscribe at any time by replying STOP to any SMS or clicking unsubscribe in any email
- We will never share your contact details with third-party marketers
5. 👶 Children's Privacy
Our website is accessible to users of all ages, including children. We are committed to protecting children's privacy:
- We do not knowingly collect personal information from children under 13 without parental consent
- Parents or guardians may contact us to review, update, or delete their child's information
- If you believe a child has provided us personal information without consent, please contact us immediately
6. 🍪 Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic (via Google Analytics)
- Improve your shopping experience
You can disable cookies in your browser settings, though this may affect some website features.
7. 🔒 Data Security
We take reasonable measures to protect your personal information:
- Secure HTTPS connection on all pages
- Payment data is processed through encrypted, PCI-compliant payment gateways
- We do not store sensitive payment information on our servers
- Access to customer data is restricted to authorized personnel only
8. ⏳ Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time by contacting us.
9. ✅ Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Ask questions about how your data is used
10. 📞 Contact Us
For any privacy-related questions or requests:
11. 🔄 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.