Refund policy

📄 Refund & Exchange Policy — shopgh.pk

Refund & Exchange Policy

At shopgh.pk, we are committed to honest and transparent business. We want every customer to shop with confidence and trust.

📦 Exchange Policy (Wrong Item Received)

If you receive a different product than what you ordered, you may request an exchange under the following conditions:

You must report the issue within 24 hours of delivery
The item must be unopened and unused, in its original packaging
Video/photo proof of the received item is required at the time of reporting
Our courier will pick up the incorrect item from your location at no cost to you
Once we receive and verify the item, the correct product will be dispatched

⚠️ Important: We strongly recommend recording a video while opening your parcel. Claims without video/photo evidence may not be accepted.

🚫 Non-Exchangeable Items

Due to the nature of courier handling, the following items cannot be exchanged or returned once dispatched:

Products containing glass or fragile materials that may break during transit
Items that have been opened, used, or damaged after delivery
Products reported after the 24-hour window

💸 Refund Policy

Refunds are issued only in the following cases:

1. Order Not Delivered If your order is not delivered within 15 business days, you may request a full refund. We will verify the delivery status with our courier partner before processing.

2. Wrong Item Received (if exchange not possible) If an exchange cannot be arranged, a full refund will be issued.

How refunds are processed:

Refund will be transferred to your bank account (provided by you)
Processing time: within 5 business days after we receive and inspect the returned item

❌ No Refund / No Exchange Cases

We do not accept returns or refunds in the following situations:

Change of mind after purchase
Item ordered incorrectly by the customer
Minor color/shade differences due to screen display
Damage caused by misuse or improper handling after delivery
Claims made after 24 hours of delivery

📸 How to File a Claim

Email us at shopghteam@gmail.com or WhatsApp +923309998760 within 24 hours
Include your Order ID, clear photos/video of the item received, and a brief description
Our team will respond within 1 business day
If your claim is approved, our courier will arrange pickup